TENANT SATISFACTION SURVEY | Swazi Plaza Properties

FACILITIES
Swazi Plaza has enough parking space for our personnel ?(Required)
Poor Better Average Good Excellent
Swazi Plaza has enough parking space for our customers ?(Required)
Poor Better Average Good Excellent
The queues at Swazi Plaza parking pay-points are short ?(Required)
Poor Better Average Good Excellent
The queues at Swazi Plaza parking pay-points are well managed ?(Required)
Poor Better Average Good Excellent
The premises we are currently renting at Swazi Plaza serve our purpose adequately ?(Required)
Poor Better Average Good Excellent
Swazi Plaza’s restrooms are within reach and clean ?(Required)
Poor Better Average Good Excellent
Swazi Plaza is generally well maintained ?(Required)
Poor Better Average Good Excellent
Swazi Plaza has adequate lighting ?(Required)
Poor Better Average Good Excellent
Swazi Plaza is safe for our personnel and customers ?(Required)
Poor Better Average Good Excellent
Any Comments ?

SERVICE
Swazi Plaza takes initiative to understand our service needs as a company ?(Required)
Poor Better Average Good Excellent
Swazi Plaza is responsive to our needs as a company ?(Required)
Poor Better Average Good Excellent
Swazi Plaza is responsive towards our complaints ?(Required)
Poor Better Average Good Excellent
Swazi Plaza adheres to its service promises ?(Required)
Poor Better Average Good Excellent
Swazi Plaza customer facing staff is adequately empowered to make key service decisions ?(Required)
Poor Better Average Good Excellent
Swazi Plaza allows for feedback ?(Required)
Poor Better Average Good Excellent
Swazi Plaza adopts a relationship building approach in its dealings with our company ?(Required)
Poor Better Average Good Excellent
Swazi Plaza communicates effectively with us as a business ?(Required)
Poor Better Average Good Excellent
Swazi Plaza creates an environment for engagement and collaboration with our company ?(Required)
Poor Better Average Good Excellent
Swazi Plaza shows that it values our business ?(Required)
Poor Better Average Good Excellent
Overall we are satisfied with the service we get from Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Any Comments ?

MARKETING AND PROMOTIONS
Swazi Plaza has enough foot traffic for us to draw a profitable client base ?(Required)
Poor Better Average Good Excellent
Swazi Plaza traffic includes a considerable compliment of our target market ?(Required)
Poor Better Average Good Excellent
Swazi Plaza communicates effectively with us as a business ?(Required)
Poor Better Average Good Excellent
Swazi Plaza invites our company to participate in cooperative marketing campaigns ?(Required)
Poor Better Average Good Excellent
Swazi Plaza adopts a relationship building approach in its dealings with our company ?(Required)
Poor Better Average Good Excellent
We are satisfied with the Centre’s Marketing and Promotions efforts directed at our consumers ?(Required)
Poor Better Average Good Excellent
We are satisfied with Centre’s Marketing and Promotions efforts directed at our company ?(Required)
Poor Better Average Good Excellent
Any Comments ?

LEASING & BILLING PROCESSES
We receive a statement of account from Swazi Plaza every month ?(Required)
Poor Better Average Good Excellent
We generally understand the monthly statement of account we receive from Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Swazi Plaza charges us fairly ?(Required)
Poor Better Average Good Excellent
We get value for money from our stay at Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Billing plays a major role in determining our level of satisfaction with Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Our lease(s) renewal is conducted on time ?(Required)
Poor Better Average Good Excellent
Overall we are satisfied with Swazi Plaza’s leasing processes ?(Required)
Poor Better Average Good Excellent
Overall we are satisfied with Swazi Plaza’s billing processes ?(Required)
Poor Better Average Good Excellent
Any Comments ?

EASE OF MOVEMENT, SECURITY AND EXPERIENCE
Swazi Plaza has clear signage ?(Required)
Poor Better Average Good Excellent
Swazi Plaza is not too overcrowded ?(Required)
Poor Better Average Good Excellent
Swazi Plaza’s security guards are helpful in directing shoppers if the need arises ?(Required)
Poor Better Average Good Excellent
We are happy with the response from the Centre towards ensuring safety on unrests/riots ?(Required)
Poor Better Average Good Excellent
We are happy with the visibility of security guardsl in the Centre ?(Required)
Poor Better Average Good Excellent
We are happy with the visibility of the Royal Eswatini Police in the Centre ?(Required)
Poor Better Average Good Excellent
We are satisfied with the ease of movement at the Swazi Plaza facilities ?(Required)
Poor Better Average Good Excellent
Any Comments ?

GENERAL QUESTIONS
We hold a positive attitude towards Swazi Plaza ?(Required)
Poor Better Average Good Excellent
We will continue to do business at Swazi Plaza ?(Required)
Poor Better Average Good Excellent
We are happy with the opening and closing times of the Centre ?(Required)
Poor Better Average Good Excellent
We are satisfied with the variety of shops and restaurants available at Swazi Plaza ?(Required)
Poor Better Average Good Excellent
We are satisfied with the variety of shops and restaurants available at Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Overall we are satisfied with the level of service we receive from Swazi Plaza ?(Required)
Poor Better Average Good Excellent
Any Comments ?

WHAT CAN SWAZI PLAZA DO TO IMPROVE THE LEVEL OF SERVICE EXPERIENCED BY TENANTS ?
WHAT CAN SWAZI PLAZA DO TO IMPROVE THE LEVEL OF CUSTOMER SERVICE EXPERIENCE ?
WHAT CAN SWAZI PLAZA DO TO IMPROVE THE LEVEL OF CUSTOMER SERVICE EXPERIENCE ?
OVERALL COMMENTS

FACILITIES